mood

Last week I was waiting to check in at the airport and was confounded by the rudeness of fellow travellers toward the airline after a delay. This morning, while having a meeting at a coffee-shop at an upmarket mall, I noticed little kids throwing tantrums and being rude towards everyone in their immediate environment. Then I got back to my home-office where I was faced with more short-temperedness because I forgot to buy a new supply of coffee for the coffee machine.

Instead, I took everyone to our favourite coffee shop on the corner for a cappuccino. Noble I know, but my reason was much deeper than scoring brownie-points. Familiarity will cheer people up, while people will only embrace newness and novelty when they’re in a positive mood.